BOOKING CONDITIONS
- General conditions for participation in outdoor activity programs in Greece
Riverland Outdoor Activities welcomes everyone to join our programs. Anyone can participate provided they are mentally and physically healthy, willing to cooperate with other participants and follow the instructions of our guides.
Despite the observance of strict safety rules, the use of the most complete equipment and the choice of the safest routes, the activities in nature contain the risk of accident or even death and participation in them presupposes the awareness and acceptance of this risk.
Αs the organizing company, Riverland is obliged to provide the best and safest equipment possible, experienced and trained guides-drivers-trainers who follow the safety rules set by Riverland and its responsibility is limited only to them.
- Reservations – Deposits – Cancellations:
To validate a reservation for our full-day and multi-day activities, a deposit equal to 50% of the participation fee must be paid. The remaining balance is payable on the day of the program. Any payment to Riverland’s bank account or by credit/debit card or in cash automatically means that the depositor is fully informed about the program and accepts the general terms of participation.
In case of cancellation, for any reason, the following apply:
- a) Cancellation up to seven (7) days before the start of the program: full refund of the deposit.
- b) Cancellation less than seven (7) days before the start of the program: retention of the full deposit.
- c) No-show at the program: retention of the full deposit.
If there is cooperation with other suppliers (hotels, travel agencies), then in each case their own terms of payments and cancellations apply.
- Group bookings
In the case of registration of more individuals or groups in a program, the group representative assumes the obligation and responsibility to:
- a) ensure that all participants complete the participation form
- b) ensure that all participants are informed about the conditions of participation and what they need to bring with them.
- Program changes by Riverland:
Riverland reserves the right to modify or cancel the program prior to its commencement for safety reasons or due to force majeure (natural disasters, extreme weather conditions, strikes and other unforeseen events, low turnout, etc.).
In case of cancellation, the entire amount paid will be refunded and participants cannot claim any further compensation.
In the event of a change, Riverland proposes an alternative program. Participants must, no later than 7 working days before departure, either accept the change or cancel their participation, receiving a full refund of any payments made, without any further claims.
- Program changes by the guides-instructors:
Riverland guides-drivers-instructors are required to carry out the programs in accordance with safety regulations and terms.
Therefore, Riverland guides reserve the right – at their sole discretion – to modify an ongoing program and implement an alternative one if required by safety reasons. Any additional cost incurred will be borne by the participants and any compensation for partial implementation or changes to the program is not allowed if it is caused by unforeseen or extraordinary circumstances. Riverland guides-instructors also reserve the right to deny any of the participants to take part in a section of or in the whole program, if their behavior puts themselves and/or the group at risk, or if they do not follow the rules and instructions that have been given for the proper execution of the program, without this creating a reason for compensation.
- Program changes by participants:
Any change (e.g. number of participants, etc.) is considered a cancellation and is treated according to the terms of paragraph 2.
- Photographing / filming participants:
During the activities the participants are photographed and filmed. This material is used in all Riverland promotional material (brochures, website, etc.). In case you do not wish to appear in the promotional material of the company, please inform your guide before each activity.
- Insurance
Riverland recommends the insurance of the participants in the program and informs you that you are able to do so since we cooperate with the following insurance company:
ORGANIZER INSURANCE (according to articles 5 and 7 of P.D. 339/1996):
No. Insurance Civil Liability contract: 131811/2
Details of the Insurance Company: ETHNIKI
THANASIS KOLTSOS
Sales Group Manager
akoltsos@ymail.com
MOBILE 6975900079
